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FAQ

1.I already have SQL Server 2005 database with me. Can I use e ROYAL Impex on it?
Yes you can. Royal Text System’s e ROYAL Impex comes with single database & multi user compatibility. Most of the versions run on Oracle 9i, Oracle 10g, SQL Server 2005, SQL Express, and MSDE. But for large networks and large data SQL Server are recommended.
2.What is the difference between e ROYAL Impex and SAP?
e ROYAL Impex is a software solutions built on a common platform, integrated databases and which integrate most of the business processes of logistics based business organization. The standard e ROYAL Impex solutions in the market are comprehensive and configurable to suit the business requirement and mostly come with flexible tools to create additional reports and analysis. SAP is one of the international ERP products popular in the market.
3. What benefits can you guarantee?
All projects we take up carry the following guarantees: Confidentiality guarantee: All client details will be kept confidential Price guarantee: Minimum 60% cost-saving over offshore development Support guarantee: Free 3-12 months support for defect resolution Results guarantee: Progress-linked payments weighted toward the end
4. What is the Quality of people you employ?
The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects: Are English-speaking Graduate/Post-Graduate Engineers. Have multiple years of industry experience All people have experience on off-shore projects with Singapore Clients Most people are from named universities or have proven exceptional abilities Royal Tech System’s selection process includes a 1-hour written technical test, 2 hours of interviewing, reference checking and actual problem-solving on the computer.
5. Why should we trust you?
We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business: We have more than 3000 clients. They are utilizing our products more than 5 years. We have been 15 years in business, dedicated to the off-shore execution model We are here for the long run; our team has strong domain and technical knowledge in logistics software handling experience with tremendous technical knowledge. To handle day to day changes and challenge with right and speedy solutions.
6. We are a manufacturing company. How is e-Royal IMPEX useful for our organization?
e-Royal IMPEX is useful for you for more than one way. e-Royal IMPEX can integrate all you process and help in procurement planning, Masters, Transactions, reports, accounts etc… e ROYAL Impex can help you increase efficiency and profitability.
7. How do you support on holidays and off-hours?
We have given office landline, number, mobile numbers and support engineers mobile numbers on this site. They can be contacted 24x7.
8. Is your ERP compatible with Windows, Linux and Mac?
e-Royal IMPEX is compatible with Windows XP, Win 2000, Win2005, Windows7. But the applications are not compatible to run on Linux and Mac.
9. What kind of security levels are defined in e ROYAL Impex?
e-Royal IMPEXgives unique button level security. It starts with Model level, menu level, and function level security.
10. Is there any provision of automatic backup system for data security?
Yes. You can configure the system for automatic.
11. How much customization is possible without having source code of e ROYAL Impex?
Around 10-15% of customization is possible through process definitions, documents layouts, and analytical report creation using the inbuilt tool.
12. Whom do I contact I am interested for more information?
You are requested to contact us directly @ 044 – 42669886 / 98406 68986 / 89392 17565 /98402 41678 or write us sales@royaltechsystems.co.in
13. What is your implementation methodology?
In order to ensure smooth transition to Royal Tech System’s e ROYAL Impex, the implementation would be done in a systematic and structured manner as follows: 1. Study of existing system and requirements 2. Demo package installation. 3. Customizable product setup installation. 4. e-Royal IMPEX Installation. 5. Training. 6. Support: In person support / Remote support 7. Maintenance.
14. Do you provide 24 x 7 supports?
Yes, as per our specific customs(ICEGATE) requirements.
15. How often do you provide software products upgrades?
Software upgrades are provided several times a year depending on the specific RTS Product module.
16. Do You Provide for software customization?
Yes.
17. Do you provide hardware?
We assist customer to source the correctly specified hardware.
18. Do you host the solution?
Yes most of Royal Tech System solutions can be hosted.
19. We are worried about support; how do you handle this issue?
The history of our customers are more than 4 - 6 years, they are all satisfied their references very strong to get new customers in our folder, nowadays migration from to our system, this percent is increased. This is our strong point, and shows your confidence in our work. We are having strong experience technicians team to provide in time support. Not only that we are mainly concentrating 24 x 7 live support / remote support.